Returns & Exchanges
At OTTY Sleep, we are committed to your comfort and offer a risk-free 100-night trial on our mattresses to ensure you find your perfect sleep. If you are not completely satisfied, we provide a straightforward return and exchange process for all our premium sleep products.
Initiate Your Request
Contact our customer support team via the online portal or email within your trial period to begin the return process.
Schedule a Collection
Once approved, our specialist logistics partners will contact you to arrange a convenient time to collect the mattress or large items from your home.
Inspection and Processing
Our warehouse team will inspect the returned items to ensure they meet our hygiene and quality standards for recycling or donation.
Receive Your Refund
After inspection, we will issue a full refund to your original payment method, which typically appears in your account within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing